Bad Online Purchasing Experience

On the 4th of April I purchased a jumpsuit online which the purchase successfully but didn’t receive an email confirmation for the purchase. Then on the 7th I called Poetry customer service and the purchase was confirmed and told and email will released to confirm the purchase. Of which I did receive. I was then told an invoice will be sent out once the delivery is scheduled of which I received on the 09 April including a confirmation the following “processed your order PT***6 and will be handing it over to our courier partner as soon as possible.” On the 10 I then received an email from Poetry stating they processed the credit note on the order and reason was Products returned. There was call from supplier why the order was cancelled even no communication vis email instead the reason is given as if the product was returned. Such poor service from Poetry. I always order from them and has never experienced such dismal service. From the begin if the order process to end where they decided to cancel the order. Makes me wonder is this now the new service offering from Poetry. Really disappointed.