Unhappy customer as still refund not processed

On the 25th September 2024I had bought a watch online with ref PMC20081 ans requested a refund due to time delays on the early hours of the 26th September 2024 and still till today it be the 8th October 2024 has not been processed with numerous emails enquiring why the delay and last I was told china had a holiday and will be processed thereafter. The lake of communication for me and being pushed from pillar to post and never getting to crux of resolving my issue is what I find dodge.

Any help will be appreciated and now I am sitting g with loss of R709. 00

Kind Regards Bonga Ngubane ***