PMC Jewellery is an Absolute ****

After searching the internet for a S21 Ultra mobile phone cover I got onto the PMC Jewellery website. I then decided to place my order which was in over R1000. Besides the marketing of their site, I was also taken in by the fact that they seemed to operate from South Africa directly, as their website has a "co.za" domain. Another incentive from my perspective was that the product wouldn't take long in being delivered. With hindsight these were rather clever strategies of PMC Jewellery, and I fell for them.

The mobile was shipped from China and took +-3 weeks to be delivered. At this stage I reconciled myself these facts above, and on receipt of the item was impressed with the packaging and the look and feel of the phone cover.

I immediately removed my old cover, which I had purchased some 2 years prior. I've now had the PMC Jewellery cover on my phone for just on a month, and is in the same condition as the cover I just got rid, bought over 2 years ago. I use my mobile phone with caution, and certainly am not rough on the handling of it or it's cover. I emailed PMC Jewellery 2 weeks ago about the faulty cover along with photos of the cover's condition. They emailed me back on the same day that they would be looking into my complaint and would respond accordingly. In the interim, until today 7 June 2025, the cover has and is deteriorating substantially , and I sent more emails to PMC Jewellery concerning this dilemma. I also made it known that I no longer would accept a replacement cover but only refund would be acceptable. Please note at this stage PMC Jewellery had not offered me any compensation.

On 5 June 2025, PMC Jewellery emailed me back that the cover is over a month old and therefore they aren't prepared to give any compensation.

It should be noted that the mobile cover was delivered to me on 19 April 2025, and as I was away until 2 May 2025 only put the cover on at this date.

Obliviously, I'm extremely angry about PMC Jewellery reply email, and see this kind of type of selling as a total **** and want this to be a MAJOR warning to everybody thinking of purchasing any of PMC Jewellery products.

I will be listing these ****STERS on NCC and on the Ombudsman's CPA sites. I have all the legitimate proof of PMC Jewellery's transactions with me and the email trails which I'll make know.

PMC Jewellery is ***.