Please do not purchase online from PMC Jewellery

I purchased a samsung S23 Ultra LCD screen from them...online purchase in April 2024.

Its the 13th of August 2024 and still no screen, I have made contact to get a refund and all the so is respond with an email...

On Mon, 12 Aug 2024, 14:01 PMC Support, <***> wrote: Hi Lizelle, I understand your frustration and sincerely apologize for the prolonged delay. We are actively working with the warehouse team to expedite your refund process. I assure you that we are prioritizing your case and doing everything possible to ensure your refund is processed as quickly as possible. Thank you for your patience and understanding.

How long can it take to resolve this issue and give me a refund?