Horrible Dishonest Service

Horrible!

I ordered a car radio and received it on 26 March. I was not able to open the package until 31 March as I was travelling. Upon opening the package, I noticed that a component is missing. I then logged a return/refund with PMC Jewellery, only for my refund to be rejected a few minutes later.

I enquired as to why the refund request was rejected, and they said that I had to inform them about the missing component 24hrs after receiving the package.

Their returns policy clearly says all returns have to be reported within 7 days of receiving the package (which is the period I was well within).

Now I am struggling to get my refund while sitting with a car radio that doesn't work properly! I'm not getting any constructive assistance from their email helpdesk either!