Incompetence

So I made the mistake using them to repair my Samsung washing machine. I am covered threw my insurance for appliances, thus asked them to either give me a repair quotation or replacement quotation if not repairable. They came and collected and after a week they told me it was only a blocked pipe and I paid the service fee and delivery. Though the next day contacted them again and said it's still giving me the same error message and still doesn't want to drain or spin so they came and collected again. This time however they let me know again days later there's nothing wrong with the machine and won't release it tI'll I pay a further R198. My husband paid the rest and collected the machine. Now I'm sitting with a broken machine with same error. Same spinning problem, same draining problem and R800 later for nothing. With a broken machine I can't do anything with , money I paid for nothing. And they won't give me an insurance report as according to them the problem lies with me at home. After years of diligent service all of a sudden my house is the problem ca use it worked there. What a joke. I almost burst a vein out of anger. Clearly they don't know what they doing. I expect either my money back as nothing was done or the report I requested from the beginning. Frankly if I was Samsung I would request them taking off their huge Samsung service sign off their property as it just gives the company a bad name. I am back where I started and they smiling as they got paid for nothing.