Worst service provider Disappointed Customer

Item: Pluxnet Fibre
Rating: 1
Author: Rose F

I am extremely disappointed with the service I have received. I made a payment for installation on May 19th, with the expectation that the process would be completed within the stated timeframe of 5–7 business days. However, it has now been 14 days, and there has been no progress.

Despite multiple attempts to reach out via WhatsApp, my queries have been ignored. When I called, I was met with repeated excuses instead of real solutions. The consultant, William, has been particularly unhelpful.

This level of unprofessionalism is unacceptable, and I strongly discourage anyone from doing business with this company. At this point, I am fed up with the delays and lack of communication. I request an immediate refund.

Helpful (0)

Replies (1)

Pluxnet Fibre's replyOfficial

06 Jun 2025, 16:25

Dear Rose,Thank you for bringing your concerns to our attention. We sincerely apologize for the frustration caused by the delay in scheduling your installation. We have reached out to you directly to express our apologies and to assure you that we are doing everything possible to speed up the process. The delay is due to a temporary stock shortage, and we are actively working to resolve this. As soon as the necessary equipment is available, our installations team will contact you to confirm a suitable installation date. We appreciate your patience and understanding, and we remain committed to providing you with the quality service you expect from us.

Best regards,
PluxNet Fibre

Pluxnet Fibre's reply06 Jun 2025, 16:25

Official