Worst service provider, A ****!

Dear pluxnet What is wrong with providing the service you promised. It's been 2 weeks if not more not being able to use the internet, I logged a ticket previously no call received. Last week I have been receiving smses that you are aware the some people are not connected and i waited patiently as I could get whatsapp messages sometimes, this week the router LOS light is flashing red, I called in and I was told that the on-site technicians will come, to date I'm still without internet. In days when it is working it us extremely slow and on my profile it shows it's a 10mbps line whereas I signed up for a 20mbps and when I saw that then it made sense why I'm unable to stream and watch a simple dstv. In other words this is a **** we pay for 20mbps but get a 10mbps speed. When are we going to get serviced properly as deserved? I am going to get my 2 weeks that I did not have internet? Every single month there's a problem, to get hold of you it's also a mission, some days it goes through and some it doesn't. The funny part is that we have to pay for something that works and not to the best for 2 weeks at most, nor wonder many have given up because it's a waste of airtime and money to run after you as if it's a free service...get your acts right or take your things... J MOLOMO 012172