AS
Ayanda S

1 reviews | Active since May 2021

05 Sept 2026, 01:25

Worst service provider

If I could give below a one star I would. P

PluxNet has been an absolute nightmare. My Wi-Fi has been disconnected while I’m still being billed for a service I’m NOT receiving. I’ve raised the billing dispute, contacted them repeatedly and tried to resolve this reasonably, but nothing gets properly resolved. Instead, I’m expected to keep paying while they fail to provide the service I’m paying for.

This is unacceptable customer service. I’m tired of chasing a company to do the bare minimum—provide the service they charge me for and resolve billing issues when they arise. Think twice before signing up with PluxNet.

The last lady told me I expect to get their services for free that's when I knew that they don't value me as a customer and they don't need me so no I don't recommend them

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Replies (1)
Pluxnet Fibre
Pluxnet Fibre's reply07 Sept 2026, 09:08
Official
We’re sorry to hear about your experience, Ayanda. We understand how frustrating it must be to experience a service interruption while also having concerns about your billing, especially after making several attempts to have the matter resolved.
We take your concerns seriously, including the billing dispute and the feedback regarding your interaction with our team. We’d like to investigate the account and review the history of your queries to better understand what happened.
Please send us your account details or reference number via private message so that our team can look into this further and assist accordingly.
Regards,
PluxNet Customer Care