CR
Candy R
1 reviews | Active since May 2025
04 Oct 2025, 00:01
Worst Service Ever from Pluxnet.
I am beyond frustrated with Pluxnet Fibre. I have been without internet for 3 days going into the 4th, and despite calling them countless times, all they’ve done is push me from pillar to post with zero results. They even requested Openserve to check the line — and guess what? The test clearly showed the problem is on Pluxnet’s side.
They then claimed it might be their router, sent a technician with a new one, and still nothing worked. Now it’s Friday evening, and I’m being told they can only come back on Monday. Are you serious? This is completely unacceptable.
Pluxnet is an absolute joke of an ISP — no accountability, no urgency, and no proper customer service. I regret ever signing up with them.
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Replies (2)0
Replies (2)
Pluxnet Fibre's replyOfficial
06 Oct 2025, 10:17Hi Candy,
We’re truly sorry to hear about your experience and the frustration caused by the interruptions in your service. We completely understand your concern, you deserve reliable connectivity for the service you’re paying for. Please know that your feedback has been noted, and we’ve escalated your case to our technical team for urgent resolution.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.
Best regards,
PluxNet Fibre
We’re truly sorry to hear about your experience and the frustration caused by the interruptions in your service. We completely understand your concern, you deserve reliable connectivity for the service you’re paying for. Please know that your feedback has been noted, and we’ve escalated your case to our technical team for urgent resolution.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply06 Oct 2025, 10:17
Official
Hi Candy,
We’re truly sorry to hear about your experience and the frustration caused by the interruptions in your service. We completely understand your concern, you deserve reliable connectivity for the service you’re paying for. Please know that your feedback has been noted, and we’ve escalated your case to our technical team for urgent resolution.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.
Best regards,
PluxNet Fibre
We’re truly sorry to hear about your experience and the frustration caused by the interruptions in your service. We completely understand your concern, you deserve reliable connectivity for the service you’re paying for. Please know that your feedback has been noted, and we’ve escalated your case to our technical team for urgent resolution.
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience.
Best regards,
PluxNet Fibre
CR
Candy R's updateReviewer Update
06 Oct 2025, 13:07Thanks for finally responding, but let’s be honest — you rep**** at 10:00 and it’s now 13:00, and absolutely nothing has been done since then. I’ve been calling over and over again with no real action or solution. This level of service is completely unacceptable. I need answers and I need this resolved now, not just empty responses.
CR
Candy R's update06 Oct 2025, 13:07
Reviewer Update
Thanks for finally responding, but let’s be honest — you rep**** at 10:00 and it’s now 13:00, and absolutely nothing has been done since then. I’ve been calling over and over again with no real action or solution. This level of service is completely unacceptable. I need answers and I need this resolved now, not just empty responses.