CR
Candy R
1 reviews | Active since May 2025
10 Oct 2025, 14:40
Worst Service Ever and now they're refusing to release my line
Pluxnet is absolutely useless and unreliable! I received the cancellation letter, yet they refuse to release my line immediately — even though I haven’t had internet since last week Wednesday! What kind of service is this? I’m completely disgusted by the level of incompetence and lack of accountability. My kids are going back to school on Monday and they do online classes, yet we’ve been left without internet for days! You’ve taken my money, provided no service, and now you’re holding my line hostage. I regret ever choosing this provider — it’s the worst decision I’ve made. I strongly warn everyone: stay away from Pluxnet
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Pluxnet Fibre's replyOfficial
13 Oct 2025, 09:13Dear Candy,
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide. We understand how important a stable internet connection is, especially with your children relying on it for online learning and we’re truly sorry for the disruption and delay.
Please know that we’ve escalated your case to our technical and accounts teams for urgent review. We’ll ensure your line is released and the cancellation processed as quickly as possible.
Again, we apologize for the inconvenience caused and appreciate your patience while we work to make this right.
Best regards,
PluxNet Fibre
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide. We understand how important a stable internet connection is, especially with your children relying on it for online learning and we’re truly sorry for the disruption and delay.
Please know that we’ve escalated your case to our technical and accounts teams for urgent review. We’ll ensure your line is released and the cancellation processed as quickly as possible.
Again, we apologize for the inconvenience caused and appreciate your patience while we work to make this right.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply13 Oct 2025, 09:13
Official
Dear Candy,
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide. We understand how important a stable internet connection is, especially with your children relying on it for online learning and we’re truly sorry for the disruption and delay.
Please know that we’ve escalated your case to our technical and accounts teams for urgent review. We’ll ensure your line is released and the cancellation processed as quickly as possible.
Again, we apologize for the inconvenience caused and appreciate your patience while we work to make this right.
Best regards,
PluxNet Fibre
We sincerely apologize for the inconvenience and frustration you’ve experienced. This is certainly not the level of service we aim to provide. We understand how important a stable internet connection is, especially with your children relying on it for online learning and we’re truly sorry for the disruption and delay.
Please know that we’ve escalated your case to our technical and accounts teams for urgent review. We’ll ensure your line is released and the cancellation processed as quickly as possible.
Again, we apologize for the inconvenience caused and appreciate your patience while we work to make this right.
Best regards,
PluxNet Fibre