Worst ISP ever!

Worst ISP ever, I do not recommend anyone to use their service. I have been without internet for the past 7 days, in fact, it's for the past 10 days, prior to my move to another apartment, my internet was completely down on the 29th of June 2025. I reported the issue with Pluxnet on the 30th of June 2025, they tried to troubleshoot but without any success of finding the root cause. They promised to have the issue investigated and revert with feedback but no feedback was provided and the issue was persistent. I made a follow up on the 1st of July 2025, still no feedback, instead, they did further troubleshooting without any success, and I informed them that I am moving to another apartment within the same complex. They promised that they will raise an incident with the network provider, Frogfoot. On the 2nd of July 2025, I informed them that I have moved, I was advised that they are waiting for a response from Frogfoot and will advise once Frogfoot confirms that the line is not in use. Today it's the 9th of July 2025 and Thabiso from Pluxnet is saying they are still waiting for a feedback from Frogfoot. I have reached out to Frogfoot and they informed me that there is no ticket that has been raised by Pluxnet in order to check whether or not the line is in use. I informed Thabiso about this feedback from Frogfoot and he arrogantly said " I'm well skilled with reading English my sir, issue is being dealt with with urgency". I never questioned his ability to read English, all I wanted was confirmation of the issue at hand to be logged with Frogfoot so that my internet service can be reconnected.