Worse service providers pluxnet

It is frustrating how pluxnet is failing to resolve the issue I have reported two months now, I have the rental WiFi, it been two months paying for full subscription and my tendents are not connected, you keep on sending technicians who promises to come back and resolve the issue, I have this one question since I have been paying for two months and now it going to 3 month are you going to refund me my money or come remove your connection and I will get the ones who will understand that they have to render the service they promised, it is soo bad.