NM
Naledi M
1 reviews | Active since Mar 2025
29 Apr 2025, 22:30
We really need intervention, these people are just taking our money but not delivering service. This is not on really, since I've started using this fibre, I've never enjoyed it at all. I'm really looking for another fibre
I really don't know what to say about this company, we've been complaining for months and every day but nothing is happening. The only thing we are being told is that our technical team is aware of the issue and are working on resolving your issue. They are not taking us serious. It's month end we've just paid but wow
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Pluxnet Fibre's replyOfficial
05 May 2025, 09:40Dear Naledi,
Thank you for bringing your concerns to our attention.
As discussed during our recent phone conversation, we are aware of the network instability you have been experiencing during peak times. We understand how frustrating this can be and sincerely apologise for the inconvenience it has caused.
We want to assure you that your concerns have been taken seriously, and we have explained the measures currently being implemented to address the issue. Our technical team is actively working on optimising network performance to ensure a more consistent and reliable connection, particularly during high-traffic periods.
We appreciate your patience and continued support as we work towards a resolution. Should you experience further issues or have any additional feedback, please do not hesitate to reach out.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply05 May 2025, 09:40
Official
Dear Naledi,
Thank you for bringing your concerns to our attention.
As discussed during our recent phone conversation, we are aware of the network instability you have been experiencing during peak times. We understand how frustrating this can be and sincerely apologise for the inconvenience it has caused.
We want to assure you that your concerns have been taken seriously, and we have explained the measures currently being implemented to address the issue. Our technical team is actively working on optimising network performance to ensure a more consistent and reliable connection, particularly during high-traffic periods.
We appreciate your patience and continued support as we work towards a resolution. Should you experience further issues or have any additional feedback, please do not hesitate to reach out.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre