pS
paul S
1 reviews | Active since Jul 2020
31 Mar 2025, 11:35
useless
horrible service, we have gone without internet for 2 weeks and a days, they copy and Reponses, "FIBRE BREAK, WE ARE WORKING ON IT" the whole complex in is complaining about the same thing and still getting ignored, THE RIDGE COMPLEX in FLUERHOF
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Pluxnet Fibre's replyOfficial
31 Mar 2025, 17:04 Dear Paul,
Thank you for reaching out, and we sincerely apologize for the ongoing service disruption in Fleurhof.
The outage has been caused by multiple fibre breaks in the area, and while our technical team has been working hard to resolve the issue, the repairs have taken longer due to the complexity of the damage. We understand your frustration with the repeated updates and have escalated the matter internally for a faster resolution.
We are committed to restoring your service as soon as possible and will provide further updates once we have a clear timeline.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre Team
Thank you for reaching out, and we sincerely apologize for the ongoing service disruption in Fleurhof.
The outage has been caused by multiple fibre breaks in the area, and while our technical team has been working hard to resolve the issue, the repairs have taken longer due to the complexity of the damage. We understand your frustration with the repeated updates and have escalated the matter internally for a faster resolution.
We are committed to restoring your service as soon as possible and will provide further updates once we have a clear timeline.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre Team
Pluxnet Fibre's reply31 Mar 2025, 17:04
Official
Dear Paul,
Thank you for reaching out, and we sincerely apologize for the ongoing service disruption in Fleurhof.
The outage has been caused by multiple fibre breaks in the area, and while our technical team has been working hard to resolve the issue, the repairs have taken longer due to the complexity of the damage. We understand your frustration with the repeated updates and have escalated the matter internally for a faster resolution.
We are committed to restoring your service as soon as possible and will provide further updates once we have a clear timeline.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre Team
Thank you for reaching out, and we sincerely apologize for the ongoing service disruption in Fleurhof.
The outage has been caused by multiple fibre breaks in the area, and while our technical team has been working hard to resolve the issue, the repairs have taken longer due to the complexity of the damage. We understand your frustration with the repeated updates and have escalated the matter internally for a faster resolution.
We are committed to restoring your service as soon as possible and will provide further updates once we have a clear timeline.
We sincerely apologize for any inconvenience caused and will seek to do better in the future.
Best regards,
PluxNet Fibre Team