1 reviews | Active since Oct 2025
****,UNPROFESSIONAL, CHILDISH BEHAVIOR FROM STAFF
So unprofessional and poor,from day one their internet never worked. We made countless calls,whatsapp messages and emails,still non of their technician could find the problem. From there they just ignore your messages, they will tell you that someone will contact you but they never do. Its been almost 7 months now since I unplugged their device and asked them to come and fetch it, now they claiming that I owe them for the internet they have provided, which one? Because your device has been off since you couldn't find the why it's not working. It's been 3 months now asking them to disconnect their line since they cannot offer us the service we asked for,they playing games,telling you someone will call or they disconnect but when the other service provider tries to connect to our home,it still says pluxnet is connected.
They don't deserve even a 1 star rating.
PLEASE STAY AWAY FROM PLUXNET,THEY ARE UNPROFESSIONAL AND *******.
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. Please be assured that we are looking into this matter urgently to understand what went wrong and to resolve it as quickly as possible.
Kind regards,
The PluxNet Fibre Team
We sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the level of service we aim to provide. Please be assured that we are looking into this matter urgently to understand what went wrong and to resolve it as quickly as possible.
Kind regards,
The PluxNet Fibre Team
