Unacceptable Service from Pluxnet

I am writing to express my extreme disappointment and disgust regarding the lack of service and the recent dismissive response from Pluxnet. For over a year, residents in our community have been waiting for internet service after Pluxnet installed poles and cables, promising affordable rates starting from R299.00.Our attempts to get answers have been met with continuous delays and unfulfilled promises:Initial Contact: We engaged with a Pluxnet agent named Glen, and after discussing our concerns, we organized and handed over a signed petition to him. Since then, he has become unreachable and has not responded to our calls.Recent Escalation (June 30th - July 8th, 2025): I began calling Pluxnet on June 30th, 2025. Nolwazi transferred me to Nokuthula, who assured me she would provide feedback from the project manager. After waiting seven days for an update, I called again. Nokuthula was unavailable, and an unnamed gentleman took my details, promising a call back after lunch, which never happened.Shocking Response: On July 8th, 2025, I finally spoke with Nokuthula again. She informed me that the Project Manager, Mulaudzi Khodane (I hope the name is spelled correctly), stated that Pluxnet would not be assisting our community and that we should "find other fibre companies."This response is utterly unacceptable and unbelievable. It is particularly frustrating because Katlehong South, an area adjacent to ours and also under Ward 108, is receiving the service with no issues. Part of our area falls under Ward 60, and the Ward 60 refusal of pluxnet service is clashing with the project manager's plan.It is incomprehensible that a company, and especially a project manager, would have no contingency plan for providing service to a community after installing infrastructure. Mr. Khodane needs to develop a Plan B to ensure coverage for the community of Ward 108. To simply state they "cannot assist us" after all this time is a complete failure on Pluxnet's part.Therefore, we are urgently requesting your intervention. Pluxnet is failing our community, demonstrating no viable plan to deliver the promised service. We sincerely hope that your companies do not operate with the same selective approach, viewing some communities as unworthy of your business. We believe access to reliable internet is a fundamental necessity in today's world.We look forward to your prompt attention to this critical issue and hope for a more positive outcome than what we have experienced with Pluxnet.Sincerely,Thembinkosi Mazibuko*** Thembinkosi Mazibuko Katlehong Moleleki EXT2 1431