VR
Vuyo R
1 reviews | Active since Sept 2025
09 Sept 2025, 20:27
****ty service
I have been waiting for you guys to come and install my wifi it's been a month now and I have paid for your service this katlego guys is not answering my boyfriend's calls his the one he was communicating with his can I please have my refund if you can't assist us
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Pluxnet Fibre's replyOfficial
10 Sept 2025, 13:27Dear Vuyo,
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and the frustration caused. We completely understand how disappointing it must feel to have waited this long after making payment.
After reviewing your case, we’ve confirmed that the delay is due to awaiting new stock for installations. We acknowledge that our communication with you during this time has not met our usual standard, and for that we are truly sorry.
We have assured you — and want to reassure you again — that your installation remains a priority. Our team will provide you with regular updates until the service is installed, and we greatly appreciate your patience and understanding in the meantime.
Thank you once again for giving us the opportunity to resolve this matter.
Warm regards,
The PluxNet Team
Pluxnet Fibre's reply10 Sept 2025, 13:27
Official
Dear Vuyo,
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay and the frustration caused. We completely understand how disappointing it must feel to have waited this long after making payment.
After reviewing your case, we’ve confirmed that the delay is due to awaiting new stock for installations. We acknowledge that our communication with you during this time has not met our usual standard, and for that we are truly sorry.
We have assured you — and want to reassure you again — that your installation remains a priority. Our team will provide you with regular updates until the service is installed, and we greatly appreciate your patience and understanding in the meantime.
Thank you once again for giving us the opportunity to resolve this matter.
Warm regards,
The PluxNet Team