NN
Ntombikayise N
1 reviews | Active since Jun 2023
22 Jul 2024, 07:25
The worst experience ever
The worst experience ever. They never attended to customers complains. Their fibre will be off and no update will be shared. Been 5days now with no internet. When you ask when will the internet come back they will lie. IT IS THE WORST!
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Replies (1)
Pluxnet Fibre's replyOfficial
09 Sept 2024, 16:54Dear Ntombikayise,
We’re truly sorry to hear about the difficulties you’ve been experiencing with your fibre service. It’s unacceptable that you’ve been without internet for five days and haven’t received updates or satisfactory support.
To address this issue promptly, could you please provide us with your contact details, including your full name, address, and a phone number? This will help us investigate the situation and ensure a swift resolution.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The PluxNet Team
We’re truly sorry to hear about the difficulties you’ve been experiencing with your fibre service. It’s unacceptable that you’ve been without internet for five days and haven’t received updates or satisfactory support.
To address this issue promptly, could you please provide us with your contact details, including your full name, address, and a phone number? This will help us investigate the situation and ensure a swift resolution.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The PluxNet Team
Pluxnet Fibre's reply09 Sept 2024, 16:54
Official
Dear Ntombikayise,
We’re truly sorry to hear about the difficulties you’ve been experiencing with your fibre service. It’s unacceptable that you’ve been without internet for five days and haven’t received updates or satisfactory support.
To address this issue promptly, could you please provide us with your contact details, including your full name, address, and a phone number? This will help us investigate the situation and ensure a swift resolution.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The PluxNet Team
We’re truly sorry to hear about the difficulties you’ve been experiencing with your fibre service. It’s unacceptable that you’ve been without internet for five days and haven’t received updates or satisfactory support.
To address this issue promptly, could you please provide us with your contact details, including your full name, address, and a phone number? This will help us investigate the situation and ensure a swift resolution.
We appreciate your patience and understanding as we work to resolve this matter.
Best regards,
The PluxNet Team