TERRIBLE SERVICE AND UNPROFESSIONAL STAFF

I paid for the WIFI on friday the 6th , today is the 16th and i still don’t have WiFi. Before i paid i was told the WiFi would be running by Monday(9th), but they only delivered the router on Thursday only because i had been calling them multiple times. I spent over R300 on airtime(more than the wifi costs) just to get them to do their job. Even now i had to buy more airtime to call them to get an update. this is totally unacceptable and unprofessional. Even now as I’m typing here the WiFi isn’t working. When i called they would always say the issue is coming from Metrofibre and that they will contact metrofibre about the issue, i had to contact Metrofibre myself and metrofibre said there wasn’t any communication with Pluxnet whatsoever , meaning Pluxnet employees are taking me as a fool. I totally regret choosing Pluxnet as my ISP. I NEED MY MONEY BACK