Terrible ISP. Stay away!

Dear Mncedi Xaba,

 

Thank you for bringing your concern to our attention, and we sincerely apologise for the inconvenience caused by the recent internet outage.

 

We understand how frustrating service interruptions can be, especially when you rely on a stable connection. The outage last night was due to an unexpected technical issue, which our team worked on urgently to restore as quickly as possible.

 

We’ve noted your complaint on and appreciate your feedback. Please be assured that we are actively working to improve service reliability and prevent similar occurrences in the future.

 

If your connection is still unstable or you continue to experience any issues, please don’t hesitate to reach out so we can assist you directly.

 

Thank you for your patience and understanding.

 

Best regards,
PluxNet Fibre