1 reviews | Active since Jan 2016
spite multiple reports through your support channels and assurances that the issue has been escalated, I have yet to receive any meaningful updates, technician visits, or permanent resolution. Each time, the only recommendation provided is to restart the
Since subscribing to your 100 Mbps plan, I have experienced consistent performance issues every day between approximately 15:00 and 00:00. During these hours, the internet speed drops drastically, rendering the service effectively unusable for work, streaming, or basic browsing.
Despite multiple complaints submitted through your support channels—and promises that the matter has been escalated—I have not received any substantive feedback, technician follow-up, or permanent resolution. In every interaction, the only suggested fix is to restart the router, which does not address the root cause of the issue. Furthermore, getting timely support or a response from your customer service team has proven extremely difficult.
Thank you for sharing your detailed feedback with us. I’m truly sorry to hear about the ongoing performance issues you’ve been experiencing with your service, especially given the repeated disruptions during the same times of day. I completely understand how frustrating this must be, particularly after multiple attempts to seek a lasting resolution.
We want to give this matter the attention it deserves and work towards a permanent fix as quickly as possible. To assist you further , could you please reply to my email sent you. Once we locate your Customer Account Information, we will investigate the issue in detail.
Your patience and loyalty mean a lot to us, and we’re committed to restoring your confidence in our service.
I am standing by to assist you.
Thank you for sharing your detailed feedback with us. I’m truly sorry to hear about the ongoing performance issues you’ve been experiencing with your service, especially given the repeated disruptions during the same times of day. I completely understand how frustrating this must be, particularly after multiple attempts to seek a lasting resolution.
We want to give this matter the attention it deserves and work towards a permanent fix as quickly as possible. To assist you further , could you please reply to my email sent you. Once we locate your Customer Account Information, we will investigate the issue in detail.
Your patience and loyalty mean a lot to us, and we’re committed to restoring your confidence in our service.
I am standing by to assist you.