snim
selemeng nthabiseng iris mokose
1 reviews | Active since Sept 2013
24 Feb 2026, 16:14
********** service
As a client for 10 months, I have had to call every month to request invoice. Supervisors do not even return calls!! ********** service!!
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Pluxnet Fibre's replyOfficial
02 Mar 2026, 11:19Good day Selemeng,
Thank you for sharing your experience and we sincerely apologise for the inconvenience caused. We understand how frustrating it has been to call each month to request your invoice and to not have calls returned. This is not the level of service we aim to provide.
We appreciate you taking the time to speak with our team. As explained, we are moving to a new system that will send statements automatically to all clients. We are confident this will resolve the issues you have experienced and ensure a smoother service going forward.
Thank you for your patience and for continuing to stay with us while we improve our processes.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply02 Mar 2026, 11:19
Official
Good day Selemeng,
Thank you for sharing your experience and we sincerely apologise for the inconvenience caused. We understand how frustrating it has been to call each month to request your invoice and to not have calls returned. This is not the level of service we aim to provide.
We appreciate you taking the time to speak with our team. As explained, we are moving to a new system that will send statements automatically to all clients. We are confident this will resolve the issues you have experienced and ensure a smoother service going forward.
Thank you for your patience and for continuing to stay with us while we improve our processes.
Best regards,
PluxNet Fibre