Review: Pluxnet Fibre

I am extremely disappointed with the service we recently received from Pluxnet Fibre. We have been loyal customers and consistently pay our WiFi bill of R400 on time every month without any issues. However, this month our internet was suddenly disconnected over an additional R28 charge that we were never informed about. We did not receive any SMS, email, or notification regarding this increase. It is unacceptable to cut off a customer’s service without proper communication, especially when payments have always been made reliably. This situation caused unnecessary stress and frustration, as we rely on our internet daily. However, I would like to highlight Nolwazi Singo, who truly went above and beyond to assist us. She handled the situation professionally, resolved the issue, and prevented it from escalating further. Honestly, Pluxnet should consider making her a manager — her level of customer service is exactly what the company needs. Pluxnet seriously needs to improve communication with customers regarding billing changes. Transparency is important, and customers should not be left in the dark. Overall experience: Very frustrating, but saved by excellent customer service from Nolwazi Singo.