Review for Dawn from Tech Support

I signed up for Fibre in mid April. There were a few hiccups with a faulty router supp****, line unable to activate etc. However, Dawn from tech support even drove out to my home to swap out the router and get me connected. Thereafter, there was an issue with billing, I was not sent an invoice and my services were cut. Dawn assisted once again by facilitating contact between myself and the billing department. I was up and running within an hour. There are a few service issues that Pluxnet needs to work on, however Dawn, as an employee, goes above and beyond a technicians mandate. He's always friendly, and always willing to assist and resolve issues asap. You need more employees like Dawn and your ISP will rival the best.