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Nompumelelo N
1 reviews | Active since Apr 2026
01 Jun 2026, 19:21
Poor service delivery
My fibre has no connection since Saturday, its Monday today still no avail.ive been trying to call customer care more than 10 times they dont answer their calls.I honestly regret chosing this brand every month there's an issue
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Pluxnet Fibre's replyOfficial
11 Jun 2026, 13:10Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have had and understand your frustration.
To allow our team to investigate your concerns thoroughly and work towards a resolution, please email your complaint details together with your account information, contact number, and any relevant supporting information to ***
Once received, our Customer Experience Team will review the matter, investigate the circumstances, and provide feedback as soon as possible.
We appreciate the opportunity to address your concerns and look forward to resolving this matter for you.
Kind Regards,
Customer Experience Team
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply11 Jun 2026, 13:10
Official
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologise for the experience you have had and understand your frustration.
To allow our team to investigate your concerns thoroughly and work towards a resolution, please email your complaint details together with your account information, contact number, and any relevant supporting information to ***
Once received, our Customer Experience Team will review the matter, investigate the circumstances, and provide feedback as soon as possible.
We appreciate the opportunity to address your concerns and look forward to resolving this matter for you.
Kind Regards,
Customer Experience Team
PluxNet Fibre
PluxNet Fibre