TD
Timothy D
1 reviews | Active since Feb 2018
11 May 2026, 18:51
Poor service
I hate this service provider,because they also hate me,they are quick to debit my money, but every week l have to have an outage, every week, they have become offline more than being online and I feel they owe me because they take my money and never deliver and the call center and their WhatsApp line is not attended to, we practically dont have a platform to log a fault except when we see Simunandi Green vehicles and we flag them down for assistance 😉 😢 😕
Helpful (0)
Replies (4)0
Replies (4)
Pluxnet Fibre's replyOfficial
12 May 2026, 09:19Dear Timothy,
We’re truly sorry for the frustration and inconvenience caused. Our team has checked your connection and it appears to be online at the moment. We have also tried reaching you telephonically but have not been able to get through. Please be assured that your concerns have been noted, and our team will continue trying to get hold of you to assist further and investigate the recurring outages.
Best regards,
PluxNet Fibre
We’re truly sorry for the frustration and inconvenience caused. Our team has checked your connection and it appears to be online at the moment. We have also tried reaching you telephonically but have not been able to get through. Please be assured that your concerns have been noted, and our team will continue trying to get hold of you to assist further and investigate the recurring outages.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply12 May 2026, 09:19
Official
Dear Timothy,
We’re truly sorry for the frustration and inconvenience caused. Our team has checked your connection and it appears to be online at the moment. We have also tried reaching you telephonically but have not been able to get through. Please be assured that your concerns have been noted, and our team will continue trying to get hold of you to assist further and investigate the recurring outages.
Best regards,
PluxNet Fibre
We’re truly sorry for the frustration and inconvenience caused. Our team has checked your connection and it appears to be online at the moment. We have also tried reaching you telephonically but have not been able to get through. Please be assured that your concerns have been noted, and our team will continue trying to get hold of you to assist further and investigate the recurring outages.
Best regards,
PluxNet Fibre
TD
Timothy D's updateReviewer Update
12 May 2026, 13:46Good day Pluxnet Team,
When l logged a call yesterday,this is the response that l received " Our team has checked your connection and it appears to be online at the moment ".It is very frustrating to be honest,it appears your technicians are giving you false information,but that gives me an idea why you always think l am connected when l am actually not connected.Kindly offer me a solution,l have sent emails that have obviously yielded nothing as l havent received a response.you can get in touch with me on ***
When l logged a call yesterday,this is the response that l received " Our team has checked your connection and it appears to be online at the moment ".It is very frustrating to be honest,it appears your technicians are giving you false information,but that gives me an idea why you always think l am connected when l am actually not connected.Kindly offer me a solution,l have sent emails that have obviously yielded nothing as l havent received a response.you can get in touch with me on ***
TD
Timothy D's update12 May 2026, 13:46
Reviewer Update
Good day Pluxnet Team,
When l logged a call yesterday,this is the response that l received " Our team has checked your connection and it appears to be online at the moment ".It is very frustrating to be honest,it appears your technicians are giving you false information,but that gives me an idea why you always think l am connected when l am actually not connected.Kindly offer me a solution,l have sent emails that have obviously yielded nothing as l havent received a response.you can get in touch with me on ***
When l logged a call yesterday,this is the response that l received " Our team has checked your connection and it appears to be online at the moment ".It is very frustrating to be honest,it appears your technicians are giving you false information,but that gives me an idea why you always think l am connected when l am actually not connected.Kindly offer me a solution,l have sent emails that have obviously yielded nothing as l havent received a response.you can get in touch with me on ***
TD
Timothy D's updateReviewer Update
12 May 2026, 18:53I received the following message from Pluxnet "Dear Pluxnet Client, services in your area are currently down due to a fibre break. Our team is onsite and working hard to restore connectivity. Thank you for your patience." Meanwhile my next door neighbour is connected to Pluxnet and they have the audacity to lie and say there is a Fibre outage
TD
Timothy D's update12 May 2026, 18:53
Reviewer Update
I received the following message from Pluxnet "Dear Pluxnet Client, services in your area are currently down due to a fibre break. Our team is onsite and working hard to restore connectivity. Thank you for your patience." Meanwhile my next door neighbour is connected to Pluxnet and they have the audacity to lie and say there is a Fibre outage
TD
Timothy D's updateReviewer Update
13 May 2026, 14:52Any luck with the technicians,its been three days straight
TD
Timothy D's update13 May 2026, 14:52
Reviewer Update
Any luck with the technicians,its been three days straight