ZD
Zenzele D
1 reviews | Active since Apr 2025
04 Apr 2025, 16:50
Pluxnet the worst
The worst ISP I've ever had to deal with. 4th day And I still have no internet. They don't answer the phone or WhatsApp. At the same time they don't want to cancel my order so I can order with another ISP
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Pluxnet Fibre's replyOfficial
07 Apr 2025, 15:14Dear Zenzele,
As discussed with you, we regret to inform you that we will not be able to proceed with using your own router for the installation.
For us to ensure a stable and secure connection, as well as provide effective support and monitoring, it is essential that we maintain full control over the network equipment. This allows us to manage and troubleshoot the service efficiently. Just so you're aware; our router is FREE.
We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
Should you have any further questions, please don’t hesitate to reach out.
Best regards, PluxNet Fibre
As discussed with you, we regret to inform you that we will not be able to proceed with using your own router for the installation.
For us to ensure a stable and secure connection, as well as provide effective support and monitoring, it is essential that we maintain full control over the network equipment. This allows us to manage and troubleshoot the service efficiently. Just so you're aware; our router is FREE.
We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
Should you have any further questions, please don’t hesitate to reach out.
Best regards, PluxNet Fibre
Pluxnet Fibre's reply07 Apr 2025, 15:14
Official
Dear Zenzele,
As discussed with you, we regret to inform you that we will not be able to proceed with using your own router for the installation.
For us to ensure a stable and secure connection, as well as provide effective support and monitoring, it is essential that we maintain full control over the network equipment. This allows us to manage and troubleshoot the service efficiently. Just so you're aware; our router is FREE.
We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
Should you have any further questions, please don’t hesitate to reach out.
Best regards, PluxNet Fibre
As discussed with you, we regret to inform you that we will not be able to proceed with using your own router for the installation.
For us to ensure a stable and secure connection, as well as provide effective support and monitoring, it is essential that we maintain full control over the network equipment. This allows us to manage and troubleshoot the service efficiently. Just so you're aware; our router is FREE.
We appreciate your understanding in this matter and remain committed to providing you with the best possible service.
Should you have any further questions, please don’t hesitate to reach out.
Best regards, PluxNet Fibre