JS
Jaco S
1 reviews | Active since Aug 2020
25 May 2025, 20:10
Pluxnet Poor service
All started good with Pluxnet Fibre. Now suddenly we experience disconnection at least once a day. When I log the fault, the standard answer is to reboot the router. After three weeks I was told there was an automatic restart setup somewhere. Yippeeee, problem solved.... NOT!!!!! Now the connection lost is happening more frequently. Nobody at Pluxnet seems how to resolve the issue. Does anyone else also experience this issue?
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Pluxnet Fibre's replyOfficial
29 May 2025, 16:32 Dear Jaco, Thank you for bringing the issue to our attention. We sincerely apologise for the inconvenience you’ve been experiencing with nightly disconnections. This is certainly not the level of service we aim to provide, and we understand how disruptive this must be to your routine. Our technical team is currently investigating the cause of the nightly cut-offs and will work to identify and resolve the issue as quickly as possible. We appreciate your patience and will keep you updated on the progress. Thank you for your continued support. Kind regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply29 May 2025, 16:32
Official
Dear Jaco, Thank you for bringing the issue to our attention. We sincerely apologise for the inconvenience you’ve been experiencing with nightly disconnections. This is certainly not the level of service we aim to provide, and we understand how disruptive this must be to your routine. Our technical team is currently investigating the cause of the nightly cut-offs and will work to identify and resolve the issue as quickly as possible. We appreciate your patience and will keep you updated on the progress. Thank you for your continued support. Kind regards,
PluxNet Fibre
PluxNet Fibre