Pluxnet is a bad service provider!!!

I have never in my life considered writing a bad review for any company but this is too much!!!

I made a payment of R610 using the Pluxnet portal (payfast option) and selected sms as it is an option made available. This payment was made on the 22rd, reflecting on my statement on the 23rd only to be cutoff on the 24th.

When I called I was told that they had system issues and that I must provide a reference number which I do not have cause it was not sent to me by their payfast partner as I had selected sms instead of email. I then emailed my statement and smses (the OTP sms and one from my bank) indicating that R610 left my account to PAYFAST*MUBVUMELA CORP JOHANNESBURG ZA.

CONNECTION WAS RESTORED BUT I AM NOW HAVING TO CALL PLUXNET EVERYDAY BEGGING FOR CONNECTION AS THEY KEEP ON CUTTING IT. I AM WASTING AIRTIME HAVING TO BEG FOR SOMETHING THAT I PAID FOR. I SHOULDN'T SUFFER BECAUSE THEIR SYSTEM WENT DOWN AND THEY CANNOT ALLOCATE MY PAYMENT. I PAID!!!! TO TOP IT ALL, NO ONE IS BOTHERED TO FOLLOW UP WITH ME REGARDING THE PROGRESS OF SEARCHING THEIR SYSTEM FOR MY PAYMENT. WHY CREATE A PORTAL THAT WORKS LIKE **** AND TREAT PAYING CUSTOMER LIKE ****!!!