1 reviews | Active since Jan 2023
Pluxnet is ****
Within my first week of having pluxnet as our ISP, sale's are great but support are ****ing ridiculous as they don't know **** about support. They don't even answer their phones.
My current speed's are a 5th of what I'm supposed to be getting. It's ****ing ridiculous and I'm not happy I would like a full refund for both house's due to this **** service.
The installer that helped me with both my properties went out of his way trying to keep me satisfied. Livhuwani is the gentleman's name, I believe that he wasn't on support when I had my issues but he helped me anyway.
I would like to make a formal complaint to higher management for their poor staff, ****ty support team.
I would rather go back to Metro fibre and pay more than deal with this ****ing bull**** service.
I'm not a happy client as the company has ****ed up within a week. I wouldn't recommend anyone else to use your services.
We understand how frustrating speed issues can be, and we appreciate your patience while our team worked to resolve the matter. Our support department has been in contact with you, and we also dispatched our technical support team to investigate the issue on-site. We’re pleased to note that your speed has stabilized since the site visit, and we trust that your connection is now performing as expected. Should you experience any further issues, please don’t hesitate to reach out — we’re here to help.
Best regards,
PluxNet Fibre
We understand how frustrating speed issues can be, and we appreciate your patience while our team worked to resolve the matter. Our support department has been in contact with you, and we also dispatched our technical support team to investigate the issue on-site. We’re pleased to note that your speed has stabilized since the site visit, and we trust that your connection is now performing as expected. Should you experience any further issues, please don’t hesitate to reach out — we’re here to help.
Best regards,
PluxNet Fibre