MZ
Musa Z
1 reviews | Active since Apr 2022
08 May 2026, 07:33
Pluxnet is ***********
Save yourself from a headache of poor service, poor speed, always down connection, I logged a ticket that never gets attended to, I have to buy data I order to work because they keep on ignoring my tickets yet they very good at taking money and sending sms when its time to pay but when your line is down they pretense they are not alive they will ignore you
Helpful (0)
Replies (5)0
Replies (5)
Pluxnet Fibre's replyOfficial
11 May 2026, 12:16Good day Musa,
We sincerely apologize for the frustration and inconvenience caused. Your complaint has been escalated, and our call centre service team will be in contact with you shortly to assist and work toward a resolution. Thank you for bringing this to our attention.
Best regards,
PluxNet Fibre
We sincerely apologize for the frustration and inconvenience caused. Your complaint has been escalated, and our call centre service team will be in contact with you shortly to assist and work toward a resolution. Thank you for bringing this to our attention.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply11 May 2026, 12:16
Official
Good day Musa,
We sincerely apologize for the frustration and inconvenience caused. Your complaint has been escalated, and our call centre service team will be in contact with you shortly to assist and work toward a resolution. Thank you for bringing this to our attention.
Best regards,
PluxNet Fibre
We sincerely apologize for the frustration and inconvenience caused. Your complaint has been escalated, and our call centre service team will be in contact with you shortly to assist and work toward a resolution. Thank you for bringing this to our attention.
Best regards,
PluxNet Fibre
MZ
Musa Z's updateReviewer Update
11 May 2026, 12:32Apologies doesn't change the fact that I have been disconnected for 96 hours, I need to work!!!! I need tk do assisignments! I need to be reconnected now!
MZ
Musa Z's update11 May 2026, 12:32
Reviewer Update
Apologies doesn't change the fact that I have been disconnected for 96 hours, I need to work!!!! I need tk do assisignments! I need to be reconnected now!
Pluxnet Fibre's replyOfficial
11 May 2026, 16:22Hi Musa, we sincerely apologize for the frustration and inconvenience this has caused, especially with your connection being down since Friday and affecting your work. Please note that first-line checks were completed, and the matter has been escalated to our technical and core teams for urgent assistance. We understand the delay over the weekend has been extremely frustrating, and we truly appreciate your patience. Our team is actively working on resolving this, and we will continue to keep you updated as soon as we receive feedback. Thank you for bringing this to our attention.
Pluxnet Fibre's reply11 May 2026, 16:22
Official
Hi Musa, we sincerely apologize for the frustration and inconvenience this has caused, especially with your connection being down since Friday and affecting your work. Please note that first-line checks were completed, and the matter has been escalated to our technical and core teams for urgent assistance. We understand the delay over the weekend has been extremely frustrating, and we truly appreciate your patience. Our team is actively working on resolving this, and we will continue to keep you updated as soon as we receive feedback. Thank you for bringing this to our attention.
MZ
Musa Z's updateReviewer Update
12 May 2026, 09:50Friday, sat, Sunday, monday n Tuesday without connection really???? @EvotelZ since plux net is saying you guys are the one that needs to fix something how far are we with this issue as its been days, I cant miss 3 days in a row that is just pure nonsense
MZ
Musa Z's update12 May 2026, 09:50
Reviewer Update
Friday, sat, Sunday, monday n Tuesday without connection really???? @EvotelZ since plux net is saying you guys are the one that needs to fix something how far are we with this issue as its been days, I cant miss 3 days in a row that is just pure nonsense
Pluxnet Fibre's replyOfficial
29 May 2026, 10:05Hi Musa,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration and inconvenience you’ve experienced with your service and the delay in assistance received on your support tickets. This is certainly not the level of service we aim to provide.
We understand how disruptive an unstable connection can be, especially when it affects your ability to work and forces you to purchase additional data. We also acknowledge your concern regarding communication and support responsiveness, and we sincerely apologise for the experience you’ve had.
Please allow us the opportunity to investigate this matter thoroughly and work towards a resolution. Kindly send your account details and ticket reference to *** so that our technical team can urgently escalate and assist further.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Best regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply29 May 2026, 10:05
Official
Hi Musa,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about the frustration and inconvenience you’ve experienced with your service and the delay in assistance received on your support tickets. This is certainly not the level of service we aim to provide.
We understand how disruptive an unstable connection can be, especially when it affects your ability to work and forces you to purchase additional data. We also acknowledge your concern regarding communication and support responsiveness, and we sincerely apologise for the experience you’ve had.
Please allow us the opportunity to investigate this matter thoroughly and work towards a resolution. Kindly send your account details and ticket reference to *** so that our technical team can urgently escalate and assist further.
Your feedback is important to us, and we appreciate you bringing this to our attention.
Best regards,
PluxNet Fibre
PluxNet Fibre