IR
Itumeleng R
1 reviews | Active since Dec 2024
23 Sept 2025, 12:34
Pluxnet fibre - terrible service
Very poor service from this provider, every second day there's internet issues. We had issues since last Friday, it worked only one and a half day then it's been off. Their communication is so terrible you always have to ask for feedback, they have a WhatsApp group for issues but never respond. They will refer you to the support number which is a robot that will not even give you solutions. Super bad, won't recommend them to anyone
Helpful (0)
Replies (1)0
Replies (1)
Pluxnet Fibre's replyOfficial
23 Sept 2025, 13:37Hi Itumeleng,
Thank you for sharing your experience with us. We sincerely apologize for the repeated service interruptions and for the frustration caused by the lack of timely communication. We completely understand how disruptive and disappointing this must be.
Thank you for sharing your experience with us. We sincerely apologize for the repeated service interruptions and for the frustration caused by the lack of timely communication. We completely understand how disruptive and disappointing this must be.
We’ve escalated your case to our technical support team as a priority, and they will be reaching out to you directly to assist and provide clear updates. Our goal is to get your connection stabilized and ensure you receive the reliable service you expect.
We truly value your patience and feedback, it helps us improve both our service and communication.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply23 Sept 2025, 13:37
Official
Hi Itumeleng,
Thank you for sharing your experience with us. We sincerely apologize for the repeated service interruptions and for the frustration caused by the lack of timely communication. We completely understand how disruptive and disappointing this must be.
Thank you for sharing your experience with us. We sincerely apologize for the repeated service interruptions and for the frustration caused by the lack of timely communication. We completely understand how disruptive and disappointing this must be.
We’ve escalated your case to our technical support team as a priority, and they will be reaching out to you directly to assist and provide clear updates. Our goal is to get your connection stabilized and ensure you receive the reliable service you expect.
We truly value your patience and feedback, it helps us improve both our service and communication.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre