ON
Oyama N
1 reviews | Active since May 2025
15 Aug 2025, 11:59
Pluxnet fibre
Extremely disappointed with Pluxnet's service. Ordered a router on June 6th and it's been over 10 weeks with no installation yet. When I reached out for a refund, I was met with resistance. Very poor communication and customer support. Would not recommend Pluxnet to anyone.
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Replies (2)
Pluxnet Fibre's replyOfficial
21 Aug 2025, 14:39Hi Oyama,
We’re truly sorry for the frustration you’ve experienced. Our team has reached out and is in direct contact with you to make things right. Thank you for giving us the chance to resolve this.
Best regards,
PluxNet Fibre
PluxNet Fibre
Pluxnet Fibre's reply21 Aug 2025, 14:39
Official
Hi Oyama,
We’re truly sorry for the frustration you’ve experienced. Our team has reached out and is in direct contact with you to make things right. Thank you for giving us the chance to resolve this.
Best regards,
PluxNet Fibre
PluxNet Fibre
ON
Unacceptable Service - No Internet Access Despite Payment
I'm still dissatisfied with your services. Despite paying my monthly subscription on time, I've been experiencing persistent internet outages. It's frustrating to see my money being deducted without having access to the service I paid for.
I've tried troubleshooting, and the response from customer support has been inadequate. It's unacceptable to continue paying for a service that's not being delivered.
I'm hoping for a prompt resolution to this matter.
Oyama N's updateReviewer Update
15 Nov 2025, 14:49Unacceptable Service - No Internet Access Despite Payment
I'm still dissatisfied with your services. Despite paying my monthly subscription on time, I've been experiencing persistent internet outages. It's frustrating to see my money being deducted without having access to the service I paid for.
I've tried troubleshooting, and the response from customer support has been inadequate. It's unacceptable to continue paying for a service that's not being delivered.
I'm hoping for a prompt resolution to this matter.
ON
Oyama N's update15 Nov 2025, 14:49
Reviewer Update
Unacceptable Service - No Internet Access Despite Payment
I'm still dissatisfied with your services. Despite paying my monthly subscription on time, I've been experiencing persistent internet outages. It's frustrating to see my money being deducted without having access to the service I paid for.
I've tried troubleshooting, and the response from customer support has been inadequate. It's unacceptable to continue paying for a service that's not being delivered.
I'm hoping for a prompt resolution to this matter.