Pluxnet Blocking My Fiber Line and Refusing to Provide Service — Extremely Frustrating!

I have experienced terrible service from Pluxnet. For the entire month of July, I had no internet despite paying on time and repeatedly reporting the outage. Pluxnet acknowledged my payment but falsely claimed my service was suspended due to non-payment.

Throughout my time with Pluxnet, they have completely ignored all communication and have no real customer service. Whenever I reported issues, they always said they were sending a technician — who never showed up. On top of that, the internet often suffers outages lasting up to 4 hours at a time, on any given day.

When I decided to switch to a new provider (Telkom), Pluxnet is now refusing to release my fiber line, effectively blocking my new internet service from being activated. They also claim I signed a 12-month contract, which is false — I never signed any contract or agreement.

To make matters worse, they are threatening a R2500 cancellation fee despite failing to deliver any service and breaching the Consumer Protection Act.

This level of poor service, dishonesty, and deliberate obstruction is unacceptable. I urge Pluxnet to resolve this quickly and for customers to be cautious before signing up.