NM
Nontokozo M
1 reviews | Active since Oct 2020
09 Apr 2026, 11:24
Payment Update
I am beyond annoyed with their service. I called to update payment, Tebogo gave me invalid login details to make update payment via the portal. I then opted to make payment via banking app. I then called them but I’ve been on position 1 for the past hour, I’ve also scheduled a call but I’ve been waiting. I’m literally sitting here without WIFI connection.
Helpful (0)
Replies (3)0
Replies (3)
Pluxnet Fibre's replyOfficial
09 Apr 2026, 15:30Dear Nontokozo,
We are really sorry for the frustration and inconvenience caused. We understand how upsetting it is to be without a connection while trying to resolve a payment issue. Tebogo is still assisting on your case, and we are prioritising this from our side.
We are really sorry for the frustration and inconvenience caused. We understand how upsetting it is to be without a connection while trying to resolve a payment issue. Tebogo is still assisting on your case, and we are prioritising this from our side.
We appreciate your patience.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply09 Apr 2026, 15:30
Official
Dear Nontokozo,
We are really sorry for the frustration and inconvenience caused. We understand how upsetting it is to be without a connection while trying to resolve a payment issue. Tebogo is still assisting on your case, and we are prioritising this from our side.
We are really sorry for the frustration and inconvenience caused. We understand how upsetting it is to be without a connection while trying to resolve a payment issue. Tebogo is still assisting on your case, and we are prioritising this from our side.
We appreciate your patience.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
NM
Nontokozo M's updateReviewer Update
09 Apr 2026, 16:40This matter has been resolved. Tebogo patiently assisted with logging in and making payment via the portal. I finally have internet connection. Thank you!
NM
Nontokozo M's update09 Apr 2026, 16:40
Reviewer Update
This matter has been resolved. Tebogo patiently assisted with logging in and making payment via the portal. I finally have internet connection. Thank you!
Pluxnet Fibre's replyOfficial
10 Apr 2026, 12:54Thank you for letting us know Nontokozo! We are glad Tebogo was able to assist.
Pluxnet Fibre's reply10 Apr 2026, 12:54
Official
Thank you for letting us know Nontokozo! We are glad Tebogo was able to assist.