TM
Tshediso M
1 reviews | Active since Sept 2023
03 Mar 2026, 13:32
Pathetic and ************* service
Pluxnet staff made commitment made by sales consultant Princey that installation would be done within two days of payment receipt. Friday came and went, and nothing happened. This week, I communicated with Mr Kgaroli, who promised I'd get a call to schedule installation from Monday morning. It's now Tuesday and still no call. I've sent messages and called with no response. I'm frustrated about wasting money on data from Saturday till today. Pluxnet comes across as ************* and negligent
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Replies (3)TM
Tshediso M's updateReviewer Update
04 Mar 2026, 10:19I'd like to share that my recent incident with Pluxnet, involving Mr. R Kgarudi, wasn't intentional but technically and he resolved it within a day. That's what I call redress and great customer service 👌.
TM
Tshediso M's update04 Mar 2026, 10:19
Reviewer Update
I'd like to share that my recent incident with Pluxnet, involving Mr. R Kgarudi, wasn't intentional but technically and he resolved it within a day. That's what I call redress and great customer service 👌.
Pluxnet Fibre's replyOfficial
05 Mar 2026, 10:31Hi Tshediso,
Thank you so much for updating your review and for giving us the opportunity to resolve this matter. We truly appreciate your patience.
We sincerely apologise again for the initial delay and the frustration it caused. Your router was shipped on 03 March, and our team contacted you to confirm once it was collected.
Wee take our commitments seriously, and your feedback has helped us improve our internal communication and turnaround times. Thank you for allowing us to make things right, we’re glad we could resolve this promptly.
Please don’t hesitate to reach out if you need anything further.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply05 Mar 2026, 10:31
Official
Hi Tshediso,
Thank you so much for updating your review and for giving us the opportunity to resolve this matter. We truly appreciate your patience.
We sincerely apologise again for the initial delay and the frustration it caused. Your router was shipped on 03 March, and our team contacted you to confirm once it was collected.
Wee take our commitments seriously, and your feedback has helped us improve our internal communication and turnaround times. Thank you for allowing us to make things right, we’re glad we could resolve this promptly.
Please don’t hesitate to reach out if you need anything further.
Best regards,
PluxNet Fibre
Best regards,
PluxNet Fibre
TM
Despite the commitment Mr R Kgarudi promise he made thought was a redress but turn out to be the worst deceiving information provided to me to extent even Vuma guy at Vaal branch gave me attitude and dropped phone in the middle of conversation , I’m seated on fifth day without been attended. Pluxnet will just plug you there for days without connection
Tshediso M's updateReviewer Update
06 Mar 2026, 11:23Despite the commitment Mr R Kgarudi promise he made thought was a redress but turn out to be the worst deceiving information provided to me to extent even Vuma guy at Vaal branch gave me attitude and dropped phone in the middle of conversation , I’m seated on fifth day without been attended. Pluxnet will just plug you there for days without connection
TM
Tshediso M's update06 Mar 2026, 11:23
Reviewer Update
Despite the commitment Mr R Kgarudi promise he made thought was a redress but turn out to be the worst deceiving information provided to me to extent even Vuma guy at Vaal branch gave me attitude and dropped phone in the middle of conversation , I’m seated on fifth day without been attended. Pluxnet will just plug you there for days without connection