Ongoing Issues with Pluxnet Fibre Service

Dear Pluxnet Support Team

I am writing to express my deep dissatisfaction with the persistent interruptions to my fibre service. Despite my numerous complaints lodged weekly, the service continues to go down regularly, causing significant inconvenience.As a customer,l make payments for the whole month,but half the month l do not have connectivity.

Reliable internet connectivity is critical for my daily activities, and the ongoing issues with your service have not only disrupted my work but also negatively impacted other aspects of my life. The lack of a lasting resolution to this recurring problem is frustrating and unacceptable.

I request that you treat this matter with urgency and provide a concrete solution to ensure consistent service. Additionally, I would appreciate an update on the status of my complaints and the specific steps being taken to resolve this issue permanently.

If this situation is not resolved promptly, kindly hand over the service to other reIiable service providers who can meet our expectations for reliable internet connectivity.

Looking forward to your immediate response.