DS
Dale S
1 reviews | Active since Mar 2017
12 Dec 2025, 20:35
Not as advertised. 10% of the claimed speeds
Absolutely terrible.
Speeds are nowhere near what's advertised.
I'm on their 1000mbps line, I'm currently experiencing 10.5mpbs.
It also takes them very very long to short out issues and communication is as unpredictable as their line.
I must compliment the friendliness and willingness to help to the technicians over the phone.
But unfortunately, I do not recommend at all.
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Replies (1)
Pluxnet Fibre's replyOfficial
15 Dec 2025, 09:01Hi Dale,
We’re really sorry for the experience you’ve had this is not acceptable, especially on a 1000Mbps line. We already have your details and our technical team is actively working to resolve the speed issue as a priority to get you back to the service you expect.
Thank you for your patience, we truly value your support and will keep you updated.
Best regards,
PluxNet Fibre
We’re really sorry for the experience you’ve had this is not acceptable, especially on a 1000Mbps line. We already have your details and our technical team is actively working to resolve the speed issue as a priority to get you back to the service you expect.
Thank you for your patience, we truly value your support and will keep you updated.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply15 Dec 2025, 09:01
Official
Hi Dale,
We’re really sorry for the experience you’ve had this is not acceptable, especially on a 1000Mbps line. We already have your details and our technical team is actively working to resolve the speed issue as a priority to get you back to the service you expect.
Thank you for your patience, we truly value your support and will keep you updated.
Best regards,
PluxNet Fibre
We’re really sorry for the experience you’ve had this is not acceptable, especially on a 1000Mbps line. We already have your details and our technical team is actively working to resolve the speed issue as a priority to get you back to the service you expect.
Thank you for your patience, we truly value your support and will keep you updated.
Best regards,
PluxNet Fibre