No Support , No Speed,

I am extremely frustrated with Pluxnet’s service and complete lack of technical support.

I have been trying to get hold of their technical assistance team since the 22nd, with no resolution whatsoever. I am paying for a 50 Mbps down / 25 Mbps up line, yet I am consistently getting between 2.2 Mbps and 8 Mbps on average. I have multiple speed tests to prove this.

What makes this even worse is that Pluxnet is practically unreachable:

Their WhatsApp support number does not exist

Their call centre drops the call when selecting Technical Support

The sales team promises callbacks that never happen

I work from home (yes, even during the festive season), and these speeds are consistently impacting my ability to work. This is not a minor inconvenience — it’s affecting my livelihood.

When I eventually managed to speak to technical support earlier this week, I was told my line would be reset. We rebooted the router — no improvement. I was then told the technician needed to speak to Vumatel and would call me back within 30 minutes. That was on the 22nd. No one ever called back.

This is not just a technical issue — it’s a complete breakdown of customer support and accountability.

At this point, I am beyond frustrated and seriously questioning why I am paying for a service that neither performs nor offers support when things go wrong.

Pluxnet urgently needs to improve both their network reliability and their customer support. I would not recommend this ISP to anyone who relies on a stable internet connection.