ZM
Zanele M
1 reviews | Active since Sept 2021
11 Apr 2025, 17:48
No internet for days!
I received the router on 7 April, but I am still not connected to the internet. I kept calling for assistance and they kept escalating but not providing any feedback and I always had to call back. Last time I called I asked the lady to call me back and she promised to but to date still no call. So I don’t know what to do with Wi-Fi that doesn’t connect to the internet.
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Replies (2)
Pluxnet Fibre's replyOfficial
15 Apr 2025, 13:00 Good day Zanele,
Thank you for your patience and for allowing us the opportunity to resolve the issue with your connection.
We would like to confirm that your router was successfully delivered on 7th April. Following the delivery, our team was informed that you were not online. Troubleshooting steps were taken to try and resolve the issue, but unfortunately, they were not successful.
Upon further investigation, it was determined that the problem originates from the Vuma side. A support ticket was logged with them, and a technician was dispatched to assess the situation. However, the issue has not yet been resolved, and we understand how frustrating this must be.
Please accept our sincere apologies for the inconvenience this has caused. We are in continuous contact with Vuma, who are actively working to resolve the issue as quickly as possible. We will make sure to keep you updated on any progress or changes.
Should you have any questions in the meantime, please feel free to reach out — we’re here to assist you.
Best regards,
PluxNet Fibre
Pluxnet Fibre's reply15 Apr 2025, 13:00
Official
Good day Zanele,
Thank you for your patience and for allowing us the opportunity to resolve the issue with your connection.
We would like to confirm that your router was successfully delivered on 7th April. Following the delivery, our team was informed that you were not online. Troubleshooting steps were taken to try and resolve the issue, but unfortunately, they were not successful.
Upon further investigation, it was determined that the problem originates from the Vuma side. A support ticket was logged with them, and a technician was dispatched to assess the situation. However, the issue has not yet been resolved, and we understand how frustrating this must be.
Please accept our sincere apologies for the inconvenience this has caused. We are in continuous contact with Vuma, who are actively working to resolve the issue as quickly as possible. We will make sure to keep you updated on any progress or changes.
Should you have any questions in the meantime, please feel free to reach out — we’re here to assist you.
Best regards,
PluxNet Fibre
ZM
Zanele M's updateReviewer Update
17 Apr 2025, 17:06I’m really tired of this issue now, Pluxnet blaming Vumatel, Vumatel saying the issue is not with them but with Pluxnet… all I know is I don’t have internet access… and at this point I need to find an alternative provider… whole month with no internet!!!
ZM
Zanele M's update17 Apr 2025, 17:06
Reviewer Update
I’m really tired of this issue now, Pluxnet blaming Vumatel, Vumatel saying the issue is not with them but with Pluxnet… all I know is I don’t have internet access… and at this point I need to find an alternative provider… whole month with no internet!!!