My Recent Experience With Pluxnet

I recently had a very mixed experience with Pluxnet, and I feel it’s important to share it honestly.

To start, I want to acknowledge the good customer service from the support team. Their communication overall was decent, and I appreciate the effort from those who truly tried to help.

However, the service delivery side was extremely disappointing, especially around a busy period like #BlackFriday.

I had no internet for 7 days, which affected my work and forced me to spend extra money on data and travel. The biggest issue was with one of the technicians, Sfiso, who handled things very poorly. He arrived to deliver the router, but when I asked him to wait 5–10 minutes, he left without telling me, switched his phone off, and later gave false information about receiving a call from the office — which never happened. This was completely unprofessional and added unnecessary stress.

On the positive side, I want to thank Yuran, who eventually came out and fixed the router properly. His professionalism and willingness to help stood out, and I truly appreciate his assistance.

Overall, while the customer service team was generally supportive, the delivery and technical handling were not up to standard. The delays, lack of communication, and the unprofessional behaviour from one technician made the entire experience very frustrating.

I hope Pluxnet improves their service delivery and technician management, especially during high-demand times like #BlackFriday.