rR
rosinah R
1 reviews | Active since Oct 2015
03 Apr 2025, 15:02
My paid installation was done on Tuesday 1/04 but no router was provided and I learnt that PluxNet itself will bring the router
My paid installation was done on Tuesday 1/04 but no router was provided and I learnt that PluxNet itself will bring the router. It's Thursday 15h00 still no sign of router provided to me. No communication from their team. Many times I sent messages to their WhatsApp channel and no one answers. What kind of service provider does this. So at first you're given some attention until you pay for the service and you be ignored the Whole time. I needa refund. This has gone far over I'm done.
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Pluxnet Fibre's replyOfficial
04 Apr 2025, 13:08Dear Rosina,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience caused.
Our technician recently visited your premises to proceed with the router installation. However, the installation could not be completed as your landlord was not available to provide the necessary access.
A rebooking has been arranged, and the installation is now scheduled for Monday. We truly appreciate your patience and understanding, and we’re committed to getting everything up and running for you as soon as possible.
Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Best regards,
PluxNet Fibre Team
Pluxnet Fibre's reply04 Apr 2025, 13:08
Official
Dear Rosina,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the inconvenience caused.
Our technician recently visited your premises to proceed with the router installation. However, the installation could not be completed as your landlord was not available to provide the necessary access.
A rebooking has been arranged, and the installation is now scheduled for Monday. We truly appreciate your patience and understanding, and we’re committed to getting everything up and running for you as soon as possible.
Should you have any further questions or need assistance in the meantime, please don’t hesitate to reach out.
Best regards,
PluxNet Fibre Team