My Account has been cancelled

I am writing to express my deep frustration regarding the ongoing issues with my internet service and the cancellation process of my contract. I was informed that I am required to serve a one-month notice period from 15 October 2025 to 15 November 2025. However, I am currently in the midst of writing exams and have been left without internet access at home, which is severely impacting my ability to study and complete my assessments. I have previously sent an email requesting clarification on the service disruption, as I have already paid the R1000.00 amount that was communicated to me as necessary for contract cancellation. Despite this, I have not received any feedback or resolution, and my internet remains disconnected. I kindly urge you to treat this matter with urgency and provide a clear explanation as to why my service has been interrupted, as well as confirmation that my cancellation request and payment have been properly processed.