L
Lindiwe
1 reviews | Active since Sept 2022
24 Feb 2026, 17:35
MS client
Such poor service ,unprofessional After paying you have to call them ask for reconnection 😡
Helpful (0)
Replies (1)0
Replies (1)
Pluxnet Fibre's replyOfficial
02 Mar 2026, 11:13Good day Lindiwe,
Thank you for your feedback, we’re really sorry you’ve had this experience. We understand how frustrating it can feel to make a payment and still need to follow up.
The reason we ask clients to send proof of payment and confirm is part of our billing and reconnection policy. This helps us:
• Match your payment correctly using your PluxNet Account ID as the reference
• Avoid delays caused by bank processing times
• Reconnect your service as quickly as possible once funds reflect
Here are the official steps after payment has been made:
Once proof of payment is received, our team prioritises reconnection.
We truly value your support and feedback, and we’re continuously working to improve our processes to make them more seamless.
Best regards,
PluxNet Fibre
Thank you for your feedback, we’re really sorry you’ve had this experience. We understand how frustrating it can feel to make a payment and still need to follow up.
The reason we ask clients to send proof of payment and confirm is part of our billing and reconnection policy. This helps us:
• Match your payment correctly using your PluxNet Account ID as the reference
• Avoid delays caused by bank processing times
• Reconnect your service as quickly as possible once funds reflect
Here are the official steps after payment has been made:
- Use your PluxNet Account ID as the payment reference
- Email proof of payment to *** and ***
- Immediate payments usually reflect within 2–4 hours
- Standard EFT payments may take up to 3 business days to reflect
Once proof of payment is received, our team prioritises reconnection.
We truly value your support and feedback, and we’re continuously working to improve our processes to make them more seamless.
Best regards,
PluxNet Fibre
Best regards,
Pluxnet Fibre's reply02 Mar 2026, 11:13
Official
Good day Lindiwe,
Thank you for your feedback, we’re really sorry you’ve had this experience. We understand how frustrating it can feel to make a payment and still need to follow up.
The reason we ask clients to send proof of payment and confirm is part of our billing and reconnection policy. This helps us:
• Match your payment correctly using your PluxNet Account ID as the reference
• Avoid delays caused by bank processing times
• Reconnect your service as quickly as possible once funds reflect
Here are the official steps after payment has been made:
Once proof of payment is received, our team prioritises reconnection.
We truly value your support and feedback, and we’re continuously working to improve our processes to make them more seamless.
Best regards,
PluxNet Fibre
Thank you for your feedback, we’re really sorry you’ve had this experience. We understand how frustrating it can feel to make a payment and still need to follow up.
The reason we ask clients to send proof of payment and confirm is part of our billing and reconnection policy. This helps us:
• Match your payment correctly using your PluxNet Account ID as the reference
• Avoid delays caused by bank processing times
• Reconnect your service as quickly as possible once funds reflect
Here are the official steps after payment has been made:
- Use your PluxNet Account ID as the payment reference
- Email proof of payment to *** and ***
- Immediate payments usually reflect within 2–4 hours
- Standard EFT payments may take up to 3 business days to reflect
Once proof of payment is received, our team prioritises reconnection.
We truly value your support and feedback, and we’re continuously working to improve our processes to make them more seamless.
Best regards,
PluxNet Fibre
Best regards,