1 reviews | Active since Aug 2021
Mixed Experience with pluxnet & very poor customer service
I've had a mixed experience with pluxnet over the past 3 days. Unfortunately, I haven't had internet connection, which has been frustrating.
The person handling the company's WhatsApp group was unresponsive and unhelpful, failing to represent the company well. However, I was pleasantly surprised by Yuran, an employee who went above and beyond to assist me. He delivered exceptional service, exceeding my expectations.
Yuran's professionalism and dedication to resolving my issue were impressive. He is a shining example of good customer service, and I appreciate his efforts.
While I was waiting for my internet connection to be fixed today Yuran delivered and never promised me lies
Overall, my experience with pluxnet has been inconsistent. However, Yuran's excellent service has redeemed the company to some extent.
I hope the company takes steps to improve their customer service and recognizes Yuran's outstanding contributions.
"Yuran, you've been an absolute lifesaver! Your helpfulness and transparency have been a breath of fresh air, especially compared to the unresponsive and unreliable service from the Pluxnet WhatsApp group. You've consistently delivered on your promises and kept us informed every step of the way. Thank you for your exceptional service and honesty!" 5/5 stars
"Yuran, you've been an absolute lifesaver! Your helpfulness and transparency have been a breath of fresh air, especially compared to the unresponsive and unreliable service from the Pluxnet WhatsApp group. You've consistently delivered on your promises and kept us informed every step of the way. Thank you for your exceptional service and honesty!" 5/5 stars
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced over the past few days and for the lack of responsiveness on our WhatsApp platform—this is not the level of service we strive for. That being said, we’re thrilled to hear that Yuran provided you with exceptional service! We’ll be sure to recognize his dedication and professionalism. Your feedback is invaluable, and we’re actively working on improving our customer support to ensure a more consistent and positive experience for all our customers. If you need any further assistance, please don’t hesitate to reach out!
Best regards,
PluxNet Fibre
Thank you for sharing your experience with us. We sincerely apologize for the frustration you faced over the past few days and for the lack of responsiveness on our WhatsApp platform—this is not the level of service we strive for. That being said, we’re thrilled to hear that Yuran provided you with exceptional service! We’ll be sure to recognize his dedication and professionalism. Your feedback is invaluable, and we’re actively working on improving our customer support to ensure a more consistent and positive experience for all our customers. If you need any further assistance, please don’t hesitate to reach out!
Best regards,
PluxNet Fibre