It looks promising.

This is a follow-up review of Pluxnet as my internet provider. It started out dismal, continued dismally to fail up to a point where it would be stupid to move due to all the blood sweat and tears I have poured into sticking with them up to then.

After many many many battles and arguments, I feel 12 years older in just a short span of months with them. Their support - can still be improved in returning with a reference - at times I needed to go online to book a ticket but without internet provided from their service it was hard to do. They got mad at me contacting them directly after hours but that developed due to not being able to get hold of anyone. But having said that... I promised them I can be the best and worst customer when it comes to reviews, feedback and communication. If I am happy you will hear nothing from me, I wont contact you after hours, wont receive negative feedback and I WILL provide an offical update once I feel it has improved and you have won some trust. This can only be done after some time has lapsed with no issues. OR I can be on your phone on reviews daily and constantly until you do your best to resolve as we pay hard earned cash for a service and excpect the same hard earned value back.

So heres my follow-up review: Thank you Evanthia, Stanford and Omisha for working hard to get us to a point where it hasnt been needed to contact you at all due to slower speeds or disruption in service. I have had almost no issues since around middle October 2025. It feels like ages ago but a good lapse of time. I have experienced some nudges on the speed here or there but nothing to be concerned about.

You came through with delivering a proper router - that is router number 5. And it seems 5's the charm.

It is a good improvement on your side and I am not just jumping into the 4 and 5 stars just yet. Keep it up and I will follow up with more stars as time goes by and your service stays the same or improves even more. But for now - I am please to say that the internet seems at the speed I am comfortable with - close enough to the promised speed while not being on a direct line and no disruption on services so far again.