NS
Nono S
1 reviews | Active since Sept 2023
05 Sept 2026, 06:43
Installation
I signed up on Monday only to get half installation done on Friday. Made a full payment on Monday, yet my installation is not 100% done, I'm waiting for a router. I called until I ran out of airtime. Every time I'm told my query has been escalated to a manager and I'll get a call back. As a 1st time customer, I'm livid with your service and I want to cancel.
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Replies (2)0
Replies (2)
Pluxnet Fibre's replyOfficial
07 Sept 2026, 09:07We’re sorry to hear about your experience, Nono. We understand how frustrating it must be to have made full payment and still be waiting for your installation to be completed, especially after making several attempts to get an update.We take your concerns seriously, particularly regarding the incomplete installation, communication, and your cancellation request. We’d like to investigate what has happened and review the status of your installation.Please send us your account details or reference number via private message so that our team can look into this further and assist you accordingly.Regards,
PluxNet Customer Care
PluxNet Customer Care
Pluxnet Fibre's reply07 Sept 2026, 09:07
Official
We’re sorry to hear about your experience, Nono. We understand how frustrating it must be to have made full payment and still be waiting for your installation to be completed, especially after making several attempts to get an update.We take your concerns seriously, particularly regarding the incomplete installation, communication, and your cancellation request. We’d like to investigate what has happened and review the status of your installation.Please send us your account details or reference number via private message so that our team can look into this further and assist you accordingly.Regards,
PluxNet Customer Care
PluxNet Customer Care
Pluxnet Fibre's replyOfficial
08 Sept 2026, 09:31We’re sorry to hear about your experience, Nono. We understand how frustrating it must be to have made full payment and still be waiting for your installation to be completed, especially after making several attempts to get an update.We take your concerns seriously, particularly regarding the incomplete installation, communication, and your cancellation request. We’d like to investigate what happened and review the status of your installation.Please send us your account details or reference number via private message so that our team can look into this further and assist you accordingly.Regards,
PluxNet Customer Care
PluxNet Customer Care
Pluxnet Fibre's reply08 Sept 2026, 09:31
Official
We’re sorry to hear about your experience, Nono. We understand how frustrating it must be to have made full payment and still be waiting for your installation to be completed, especially after making several attempts to get an update.We take your concerns seriously, particularly regarding the incomplete installation, communication, and your cancellation request. We’d like to investigate what happened and review the status of your installation.Please send us your account details or reference number via private message so that our team can look into this further and assist you accordingly.Regards,
PluxNet Customer Care
PluxNet Customer Care