Item: Pluxnet Fibre
Rating: 1
Author: Corne O

Pluxnet Fibre's replyOfficial

02 Apr 2025, 11:27

Dear Mr Corne,

Thank you for your patience while we investigated your concerns.

Following our telephone conversation, we have confirmed the speed issues you are experiencing. To address this, we are dispatching our technician, Dawn, to your location for an on-site investigation. Once the assessment is complete, we will provide you with further feedback on the next steps.

We sincerely apologize for any inconvenience this has caused and appreciate your cooperation.

Please feel free to reach out if you have any further questions.

Best regards,

PluxNet Fibre

Pluxnet Fibre's reply02 Apr 2025, 11:27

Official

Dear Mr Corne,

Thank you for your patience while we investigated your concerns.

Following our telephone conversation, we have confirmed the speed issues you are experiencing. To address this, we are dispatching our technician, Dawn, to your location for an on-site investigation. Once the assessment is complete, we will provide you with further feedback on the next steps.

We sincerely apologize for any inconvenience this has caused and appreciate your cooperation.

Please feel free to reach out if you have any further questions.

Best regards,

PluxNet Fibre

CO

Corne O's updateReviewer Update

03 Apr 2025, 06:41

So my Fibre is of again. Seems like because you not sending a technician because you don't have e a vehicle is .y fault. And no payment but you on a debit order is total B,S. Tried to contact Pluxnet claiming 24/< my marshmallow behind d . If I knew I would have stayed with Vodaco.. your line speed showed max r0 o. A supposed q5o contract. Really sad

CO

Corne O's update03 Apr 2025, 06:41

Reviewer Update

So my Fibre is of again. Seems like because you not sending a technician because you don't have e a vehicle is .y fault. And no payment but you on a debit order is total B,S. Tried to contact Pluxnet claiming 24/< my marshmallow behind d . If I knew I would have stayed with Vodaco.. your line speed showed max r0 o. A supposed q5o contract. Really sad

Pluxnet Fibre's replyOfficial

04 Apr 2025, 13:10

Dear Mr Corne,

We sincerely appreciate your patience while we investigated your speed concerns. Following your complaint, our technician, Dawn, conducted an on-site visit to your residence to assess the issue. During the visit, a speed test was performed using an Ethernet cable, and the findings confirmed that you are receiving the requested speed of 150/150 Mbps.

The test was conducted in your presence, and you were able to witness and confirm the readings. We are pleased that you were satisfied with the outcome and had no further questions after the assessment.

Should you experience any further concerns or require any assistance, please do not hesitate to reach out. We remain committed to ensuring the best possible service for you.

Best regards,
PluxNet Fibre

Pluxnet Fibre's reply04 Apr 2025, 13:10

Official

Dear Mr Corne,

We sincerely appreciate your patience while we investigated your speed concerns. Following your complaint, our technician, Dawn, conducted an on-site visit to your residence to assess the issue. During the visit, a speed test was performed using an Ethernet cable, and the findings confirmed that you are receiving the requested speed of 150/150 Mbps.

The test was conducted in your presence, and you were able to witness and confirm the readings. We are pleased that you were satisfied with the outcome and had no further questions after the assessment.

Should you experience any further concerns or require any assistance, please do not hesitate to reach out. We remain committed to ensuring the best possible service for you.

Best regards,
PluxNet Fibre

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