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Ntombikayise N
1 reviews | Active since Jun 2023
21 Oct 2024, 15:53
I wish I could give them a no ⭐️
I wish I could give them a no ⭐️ . This service provider is toying with our pockets. it’s been 5 days again with no WiFi. We work with the internet and I now spend more than my previous WiFi network. They are always waiting to hear from their technical team to tell them what’s wrong. They never update us on time on what is going on. Every month I also have to call that they must fix the network because apparently their system chooses or selects some accounts to go off. The last time I left the review here they responded after a month or two. Sometimes when you call they never answer their customer calls. Their service is really bad.
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Replies (1)Pluxnet Fibre's replyOfficial
21 Oct 2024, 17:25Dear Ntombikayise,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. Unfortunately, there was a fibre break in your area caused by a construction company working nearby. Our technicians have been working tirelessly to resolve the issue as quickly as possible.
We understand how frustrating this is, and we are doing everything we can to restore your connection. We will keep you updated and inform you as soon as the problem is fully resolved.
Thank you for your patience and understanding during this time. Please feel free to reach out to us directly if you have any further concerns.
Kind regards,
PluxNet Customer Care
PluxNet Customer Care
Pluxnet Fibre's reply21 Oct 2024, 17:25
Official
Dear Ntombikayise,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced. Unfortunately, there was a fibre break in your area caused by a construction company working nearby. Our technicians have been working tirelessly to resolve the issue as quickly as possible.
We understand how frustrating this is, and we are doing everything we can to restore your connection. We will keep you updated and inform you as soon as the problem is fully resolved.
Thank you for your patience and understanding during this time. Please feel free to reach out to us directly if you have any further concerns.
Kind regards,
PluxNet Customer Care
PluxNet Customer Care
